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Privacy Policy We are
committed to protecting your privacy. We will only use the information that we
collect about you lawfully in accordance with the Data Protection Act
1998. We
collect information about you for 2 reasons: firstly, to process your order and
second, to provide you with the best possible service. The type
of information we will collect about you includes: your
name The
personal information which we hold will be held securely in accordance with our
internal security policy and the law. If we
intend to transfer your information outside the EEA (European Economic Area) we
will always obtain your consent first. We may
use technology to track the patterns of behaviour of visitors to our site. This
can include using a "cookie" which would be stored on your browser. You can
usually modify your browser to prevent this happening. The information collected
in this way can be used to identify you unless you modify your browser
settings. If you
have any questions/comments about privacy, you should email us. Pricing All
prices shown are in UK pounds sterling. What sort of picture do you need to send
us? You can send your picture on-line by uploading to this
web site - just follow the instructions, or you can send your original
photograph (do not send scanned or photocopied images as the quality will not be
high enough) in the post. If you upload your pictures, or send a CD, you can do
that directly from your camera or your computer. If possible save the
picture at around 300 dpi (dots per inch), that is the resolution we work
at. If you crop your picture before sending it, then try to have the picture
size in the ratio of 25:19; we can work well from a 25cm x 19cm image. If
your image is not to these proportions, we will, at our experienced
discretion, crop to fit our template or, where this is not possible, fill
with a plain coloured border. Do not send digital images taken
from websites (including Facebook) as the quality is likely to be very low and
some may infringe copyright law. Avoid using images that have
been sent to you by email as the quality may well have been
compressed. You can check the size of your images on your computer, and
you should ensure that the image size is at least 500kb , preferably 1mb
or over. If your image is over 5mb, please reduce the dimensions and leave
the resolution as high as possible (unless it is a bmp
file). The best file formats to use are jpg, jpeg, tiff and
pdf. Try to avoid sending Powerpoint files, and if you need to send a bmp
file, please be aware that the quality is a lot lower for the size of file than
other graphics file types. Please do not send Word files (doc),
Playstation files or images created on little known
software. If you are posting photographs, send only high quality
prints (no larger than A5) and not photocopies or scans. You can also send
negatives. Please be aware that we return your pictures or negatives by 1st
Class post with your jigsaw. If your picture is larger than A5, it will not fit
into the jigsaw box so please send a large enough stamped addressed envelope, or
£1.00 postage stamps to cover return 1st class postage to
you. The best quality picture will make into the best print
quality jigsaws. Ryco always produce to a very high standard, but the outcome
will always depend on the quality of the original picture. Please remember that
your small picture is greatly enlarged, and small imperfections, such as out of
focus, low resolution, or over exposed pictures, enlarge as well.
Please note the finished size of your chosen jigsaw and that we may have to
crop, losing some picture detail, or add in borders to your picture to
fit that size. Finished made-up sizes of your
jigsaw 1000 pieces - 66 x 50 cm (26 x 20 ins); 520 pieces -
50 x 38 cm (20 x 16 ins); 260 pieces - 38 x 25 cm (16 x 10 ins); 63 pieces 31 x
26 cm (12 x 10.5 ins) Please Note: If you wish to frame the finished jigsaw,
do not use water based glues - you may damage the
product. Add your own title to the box
lid. Unless you tell us otherwise, your jigsaw title will
be 'Memorable Moments' You can change this in the special instructions box to
your own title (maximum of 70 characters over 2 lines) when you check
out. Delivery of your finished personalised
jigsaw. The manufacturing process begins when we receive your
picture. Once manufactured, your jigsaw is normally posted by Royal Mail
1st Class post. It is packed in a specially designed box and outer so
that it can be posted through a
‘standard’ post/letter box at your home. If you have a smaller sized
letter box, or if there is no one at home when the postman calls, a Post Office
card will be left and the puzzle taken to your local sorting office for your
collection. You should normally receive your puzzle within 7 working days
(excluding weekends), although at Christmas time this will be
extended. We do
offer an EXPRESS SERVICE at additional cost where we aim to have the product
with the customer within FIVE days of placing the order Refunds and
Exchanges Please
make your selections carefully. We cannot refund any
personalised jigsaws for any reason, if any mistake was made a replacement may
be printed at our discretion. Please contact us before returning any
item. Customer Services We aim
to offer an efficient and courteous service to our customers. It is our policy
to acknowledge all orders and notify you of any expected delay in despatch. If
our service falls below that to which you have a right to expect, or you have
any suggestions for the improvement of this site, please email our Customer
service team at customers@puzzlesplus.co.uk Customer Complaints
If you
are unhappy with the service you recieve from Puzzles Plus please contact
us immediately so that we can correct the situation. All emails we be
responded to within 7 days. We will also keep you informed of everything we are
doing to correct the situation until the problem has been solved. Customer details Your
details will not be passed on to any third parties. We may, however,
periodically email you with information relating to this website and any
forthcoming affiliated sites. If you wish to be removed from any mailing lists,
please contact our sales team. Safety Please
be aware that children should be watched at all times while playing with the
jigsaws. The jigsaws should only be used on flat surfaces. Not all puzzles will
be suitable for children, if you are unsure please contact us. Be aware that the
jigsaws cointain small pieces and if used incorrectly may cause harm. Ways
of Paying For
security purposes all credit card transactions are handled via a secure server
and processed by Streamline, our clearing agents. We accept all major
credit cards (Visa, Mastercard etc) and Switch. The
above terms and conditions do not affect your statutory rights. If you
have any further queries relating to this site, please email sales@puzzlesplus.co.uk Many
thanks for visiting.
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