Privacy Policy

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully in accordance with the Data Protection Act 1998.

We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.

The type of information we will collect about you includes:

your name
address
phone number
email address
credit/debit card details
We will never collect sensitive information about you without your explicit consent.
The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.

The personal information which we hold will be held securely in accordance with our internal security policy and the law.

If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.

We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.

If you have any questions/comments about privacy, you should email us.

Pricing

All prices shown are in UK pounds sterling.

What sort of picture do you need to send us?

You can send your picture on-line by uploading to this web site - just follow the instructions, or you can send your original photograph (do not send scanned or photocopied images as the quality will not be high enough) in the post.

If you upload your pictures, or send a CD, you can do that directly from your camera or your computer. If possible save the picture at around 300 dpi (dots per inch), that is the resolution we work at. If you crop your picture before sending it, then try to have the picture size in the ratio of 25:19; we can work well from a 25cm x 19cm image.  If your image is not to these proportions, we will, at our experienced discretion, crop to fit our template or, where this is not possible, fill with a plain coloured border.  Do not send digital images taken from websites (including Facebook) as the quality is likely to be very low and some may infringe copyright law.  Avoid using images that have been sent to you by email as the quality may well have been compressed.  You can check the size of your images on your computer, and you should ensure that the image size is at least 500kb , preferably 1mb or over.  If your image is over 5mb, please reduce the dimensions and leave the resolution as high as possible (unless it is a bmp file).

The best file formats to use are jpg, jpeg, tiff and pdf.  Try to avoid sending Powerpoint files, and if you need to send a bmp file, please be aware that the quality is a lot lower for the size of file than other graphics file types.  Please do not send Word files (doc), Playstation files or images created on little known software.

If you are posting photographs, send only high quality prints (no larger than A5) and not photocopies or scans. You can also send negatives. Please be aware that we return your pictures or negatives by 1st Class post with your jigsaw. If your picture is larger than A5, it will not fit into the jigsaw box so please send a large enough stamped addressed envelope, or £1.00 postage stamps to cover return 1st class postage to you.

The best quality picture will make into the best print quality jigsaws. Ryco always produce to a very high standard, but the outcome will always depend on the quality of the original picture. Please remember that your small picture is greatly enlarged, and small imperfections, such as out of focus, low resolution, or over exposed pictures, enlarge as well. Please note the finished size of your chosen jigsaw and that we may have to crop, losing some picture detail, or add in borders to your picture to fit that size.

Finished made-up sizes of your jigsaw

1000 pieces - 66 x 50 cm (26 x 20 ins); 520 pieces - 50 x 38 cm (20 x 16 ins); 260 pieces - 38 x 25 cm (16 x 10 ins); 63 pieces 31 x 26 cm (12 x 10.5 ins)

Please Note: If you wish to frame the finished jigsaw, do not use water based glues - you may damage the product.

Add your own title to the box lid.

Unless you tell us otherwise, your jigsaw title will be 'Memorable Moments'

You can change this in the special instructions box to your own title (maximum of 70 characters over 2 lines) when you check out.

Delivery of your finished personalised jigsaw.

The manufacturing process begins when we receive your picture. Once manufactured, your jigsaw is normally posted by Royal Mail 1^st Class post. It is packed in a specially designed box and outer so that it can be posted through a  ‘standard’ post/letter box at your home. If you have a smaller sized letter box, or if there is no one at home when the postman calls, a Post Office card will be left and the puzzle taken to your local sorting office for your collection. You should normally receive your puzzle within 7 working days (excluding weekends), although at Christmas time this will be extended.

We do offer an EXPRESS SERVICE at additional cost where we aim to have the product with the customer within FIVE days of placing the order

Refunds and Exchanges

Please make your selections carefully. We cannot refund any personalised jigsaws for any reason, if any mistake was made a replacement may be printed at our discretion. Please contact us before returning any item. 

Customer Services

We aim to offer an efficient and courteous service to our customers. It is our policy to acknowledge all orders and notify you of any expected delay in despatch. If our service falls below that to which you have a right to expect, or you have any suggestions for the improvement of this site, please email our Customer service team at customers@puzzlesplus.co.uk

Customer Complaints

If you are unhappy with the service you recieve from Puzzles Plus please contact us immediately so that we can correct the situation. All emails we be responded to within 7 days. We will also keep you informed of everything we are doing to correct the situation until the problem has been solved.

Customer details

Your details will not be passed on to any third parties. We may, however, periodically email you with information relating to this website and any forthcoming affiliated sites. If you wish to be removed from any mailing lists, please contact our sales team.

Safety

Please be aware that children should be watched at all times while playing with the jigsaws. The jigsaws should only be used on flat surfaces. Not all puzzles will be suitable for children, if you are unsure please contact us. Be aware that the jigsaws cointain small pieces and if used incorrectly may cause harm.

Ways of Paying

For security purposes all credit card transactions are handled via a secure server and processed by Streamline, our clearing agents. We accept all major credit cards (Visa, Mastercard etc) and Switch.

The above terms and conditions do not affect your statutory rights.

If you have any further queries relating to this site, please email sales@puzzlesplus.co.uk

Many thanks for visiting.